Where are Managers Needed? How Culture and Coordinative Complexity Predict the Evolution of Reporting Relationships in Organizations

Details

Co-Authors

Danyang Li, Julient Clement, and Sameer B. Srivastava

Category of Paper

Working Papers

Tags

Computational Linguistics, Coordination, Field Study, Natural Language Processing, Organizational Culture, Organizational Structure

Abstract

What factors shape the evolution of formal structure in organizations? Applying a “microstructural” lens to this question, we examine how one of the most emergent and fluid properties of an organization’s internal workings—the culture and various sub- cultures that develop through the interactions of its members—shapes the evolution of local structure in the form of a supervisory unit. Prior work points to compet- ing expectations about the relationship between culture and formal structure: One perspective argues that they are substitutes, while another implies that they function more as complements. We propose that this tension can be resolved by considering the role of coordinative complexity. Consistent with prevailing intuitions, we propose that, when coordinative complexity is low, culture and structure will tend to operate as substitutes. As coordinative complexity increases, however, we argue that they function more as complements. As a result, coordinative complexity affects whether culturally aligned colleagues become connected to, or disconnected from, each other through a common reporting relationship. Using archival data from a design firm, we find support for our theory and show that it is especially predictive when two colleagues are highly visible to their senior managers.

Where are Managers Needed? How Culture and Coordinative Complexity Predict the Evolution of Reporting Relationships in Organizations.”